REPAIRS
If your ALISON LOU purchase needs to be repaired for any reason please contact us directly at orders@alisonlou.com. Please include your name, order number if applicable and reason for repair.
All repairs are done on a case-by-case basis. No repairs on LOUCITE pieces.
If your piece requires repair and is within the first year of purchase, ALSION LOU will cover the cost upon approval from a customer service representative. Not all repairs will be approved and covered.
There may be an additional charge for your repair, which you will be notified of prior to the work being done. Repairs can take up to 4 weeks to process and ship depending on the work needed.
- Ring Sizing - repair fee starts at $50 and up
- Chain Replacement - $175 and up
- Enamel Repair - $50 and up
All repairs are subject to shipping charges.
Please do not send in an item for repair without contacting our team first.
We reserve the right to deny any unreasonable repairs.
FINE JEWELRY CARE
All ALISON LOU pieces are made under fair trade in both sourcing and manufacturing. All pieces are made of 14K Yellow, White, or Rose Gold. Some pieces feature enamel or precious stones.
If your ALISON LOU piece has enamel please keep it away from extreme cold or heat as it can melt or crack. Light colored enamel is prone to color transfer especially white. Avoid contact with alcohol based products and dyes such as hand sanitizers, hair sprays, perfumes and lotions.
Jewelry can scratch with wear; this is normal, and just shows how much you love your ALISON LOU piece. We recommend keeping your jewelry in the provided pouch when you are not wearing it.
LOUCITE CARE
LOUCITE is made of lucite, enamel, and brass plated 14k yellow gold components. Jelly Hoop styles have brass plated 14k yellow gold earring posts and backs. LOUCITE is fun, fashion jewelry and should be cared for as such. Extreme cold or heat can cause the enamel to melt or crack. Any aspect of this collection made with 14k yellow gold plated brass should not be word in water as the plating will tarnish. When you are not wearing your jewelry make sure it is wiped clean with a dry cloth and stored in the provided pouch. Do not use any jewelry cleaner on this product.